ZapPay Financial Services LLC is a Virginia limited liability company (SCC #11990537) registered with the U.S. Department of Treasury's Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB Registration #31000327144645). ZapPay is headquartered in Virginia and is building a modern international money transfer platform intended to serve up to fifty-seven (57) international corridors, with initial service focused on high-volume corridors including Nigeria, Ghana, Kenya, the Philippines, India, Mexico, and the United Kingdom.
ZapPay's Virginia Money Transmitter License application is currently pending before the Virginia Bureau of Financial Institutions. Public customer service will commence following license issuance and completion of banking and payment partner integrations. During this pre-launch period, the Service is available on a limited basis for onboarding, testing, and regulatory verification purposes.
To use the Service you must be at least 18 years old, reside in a jurisdiction where ZapPay is authorized to operate, pass our identity verification and compliance screening, and not be subject to any U.S. or international sanctions. The Service is not available to individuals or entities on the OFAC Specially Designated Nationals (SDN) list or residing in embargoed jurisdictions.
You agree to provide accurate, complete, and current information when creating your account, and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for notifying us promptly of any unauthorized use.
We may suspend or close your account if we reasonably believe that you have violated these Terms, applicable law, or that your account is associated with fraud, money laundering, terrorist financing, or other prohibited activity.
In accordance with the Bank Secrecy Act, USA PATRIOT Act, and related regulations, we are required to verify the identity of every customer. You authorize ZapPay and our third-party verification providers to:
We may refuse to process any transaction, delay processing, request additional information, or terminate your account at our discretion where we reasonably believe doing so is necessary to comply with applicable law.
When you send money through ZapPay, you instruct us to debit the amount (plus applicable fees) from your designated funding source and to deliver the converted amount to your recipient using the payout method you select. You are responsible for the accuracy of the recipient's name, account, and other details you provide. We are not responsible for transactions failing or being delayed because of inaccurate recipient information.
Applicable fees and exchange rates will be disclosed to you before you authorize the transaction. Fees may include a service fee, federal and state taxes where applicable (including the Virginia digital services surcharge disclosure effective July 1, 2025), and delivery method fees. Exchange rates include a margin over mid-market rates; you will see the exchange rate and total cost before confirming.
You may have a right to cancel a transaction under the Remittance Rule (Regulation E, Subpart B) for a limited period after initiating a transfer. The specific cancellation window and refund process will be disclosed on your transaction receipt.
Estimated delivery times are disclosed before confirmation. Actual delivery may vary due to recipient bank processing, public holidays, compliance review, or other factors outside our control.
Program name. ZapPay Alerts.
Program description. By providing your mobile phone number and opting in, you expressly consent to receive transactional text messages from ZapPay Financial Services LLC, including one-time verification codes (OTP), transaction confirmations, transfer status updates, account security alerts, account status notifications, and customer service responses.
You may opt in to receive SMS messages from ZapPay by any of the following methods:
Your consent to receive SMS messages is not required as a condition of purchase or of using any ZapPay service.
Message frequency varies based on your account activity. Typical frequency is 0 to 20 messages per month; during active transactions, you may receive more.
Message and data rates may apply. Please check with your mobile carrier for details of your plan.
SMS messages are supported on AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, and most other U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
Your information will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data, phone numbers, and SMS consent records collected under this program are not shared with any third parties, except with service providers acting on our behalf to deliver the SMS messages you have consented to receive.
You agree not to use the Service to:
Violation of these prohibitions may result in immediate account termination, reversal of transactions, and reporting to law enforcement.
ZapPay publishes current fee schedules and transaction limits within the application. Limits may be adjusted based on your verification level, transaction history, and regulatory requirements. You are responsible for any taxes owed on transactions you conduct through ZapPay. ZapPay does not provide tax advice.
If you believe a transaction has been processed in error or without your authorization, contact us at [email protected] as soon as possible. You have rights under the Electronic Fund Transfer Act (Regulation E) and the Remittance Rule. We will investigate reported errors in accordance with applicable law and advise you of the outcome.
The ZapPay name, logo, website, applications, and all related content and technology are owned by ZapPay Financial Services LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works from the Service except as permitted by law.
You agree to indemnify and hold harmless ZapPay, its affiliates, and its officers, directors, employees, and agents from any claim, liability, damages, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.
These Terms are governed by the laws of the Commonwealth of Virginia and applicable federal law of the United States, without regard to conflict-of-laws principles.
Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith informal negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue the dispute in the state or federal courts located in Prince William County, Virginia, which shall have exclusive jurisdiction.
Nothing in this section limits your right to file a complaint with the Virginia Bureau of Financial Institutions, the Consumer Financial Protection Bureau, or any other competent regulator.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or in the ZapPay app. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes.
Questions about these Terms should be directed to:
ZapPay Financial Services LLC
P.O. Box 2801
Woodbridge, VA 22195
United States
[email protected] · [email protected]